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Terms and conditions

These conditions of sale are concluded on the one hand by TABAC RHEIN SA, with VAT number IDE: CHE-499.589.727, and whose registered office is located rue du Mont-Blanc 3 1201 Geneva, hereinafter referred to as "the seller" and on the other hand, by any natural or legal person wishing to make a purchase in store or via the website of the "Seller" hereinafter referred to as "the buyer".

These conditions of sale aim to define the contractual relations between the Seller and the buyer and the conditions applicable to any purchase made through the Seller's merchant site, whether the buyer is a professional or a consumer

The acquisition of a good or service through this site implies an unreserved acceptance by the buyer of these conditions of sale.
These conditions of sale will prevail over any other general or special conditions not expressly approved by the Seller.

The Seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer and accepted by the latter if they are other than those displayed in store or on the site of the "seller".

Characteristics of the goods and services offered
The products and services offered are those that appear in the catalog published on the Seller's website.
These products and services are offered while stocks last.
Each product is accompanied by a description drawn up by the supplier.
The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product offered, especially with regard to colors.

The prices appearing in the catalog are prices including VAT in CHF taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services.

The Seller reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalogue on the day of the order will be applicable, except for tobacco products that have undergone a price change between the order and the preparation, an adjustment will be made in relation to the price of the label, to the tariff value, equal to the payment.

The prices indicated do not include the costs of order processing, transport and delivery provided that they take place in the geographical areas provided below.

Geographical area
The online sale of the products and services presented in the site is accessible to the whole world.

EXCEPTION: Tobacco products: We do not take orders destined for the United States of America (USA) or any territories belonging to them.


All our tobacco products are all taxes and excise duties paid.
All our alcohol products are all taxes and excise duties paid.
"The Seller" declines all responsibility in the event of seizure or fine.
All sales are made from the store

The buyer, who wishes to buy a product or a service must obligatorily:
• fill in the identification form on which he will indicate all the contact details requested or give his customer identification if he has one;

• fill in the online order form giving all the references of the products or services chosen;
• validate his order after having verified it;
• make the payment under the conditions provided;
• confirm your order and payment.

The confirmation of the order entails acceptance of these conditions of sale, the acknowledgment of having perfect knowledge of them and the renunciation to avail oneself of one's own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
The seller will communicate by e-mail confirmation of the registered order.

Buyers, non-professional natural persons, benefit from a withdrawal period of seven days from the delivery of their order to return the product to the seller for exchange or refund without penalty, with the exception of return costs and provided that the products and packaging are in perfect condition.

Payment terms
The price is payable when ordering.
Payments will be made online by credit card or offline by bank transfer and in store by credit card or cash.
Online payments will be made through the secure NETS system so that the information transmitted is encrypted by software and no third party can read it during transport on the network.
At the request of the buyer, he will be sent a paper invoice showing the VAT.

Property rights
Until full payment for the products or services ordered on our account, the Seller remains the owner of the goods.

Deliveries are made to the delivery address indicated in the order form from full payment of the products or services.
The risks are borne by the purchaser from the moment the products leave the Seller's premises. In the event of damage during transport, the reasoned protest must be made to the carrier within three days of delivery.

Delivery times is the period between the online order and the beginning of shipment.

Delivery times are only indicative: 

If the products are in stock, orders are sent within 3 working days (Switzerland)

If the products are not in stock, the customer will be notified of the necessary time and as an indication because the merchant depends on the time of his suppliers.  The customer may request to cancel his order and will be refunded.

Exception: products specially ordered for the buyer with his knowledge

All products supplied by the Seller benefit from the guarantee provided by the manufacturer.
In the event of non-compliance of a product sold, it may be returned to the Seller who will take it back, exchange it or refund it.
All complaints, requests for exchange or refund must be made within thirty days of delivery to the address [email protected]
The Seller, in the online sales process, is only bound by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
Intellectual property
All elements of the Seller's site are and remain the exclusive intellectual property of the Seller.
No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound.
Any simple or hypertext link is strictly prohibited without the express written consent of the Seller.
Personal data
Information of a nominative nature relating to buyers may be subject to automated processing.
The Seller reserves the right to collect information on buyers including by using cookies. The information collected will not be passed on to third parties.
Users have the right to access and rectify data concerning them.
These online sales conditions are subject to Swiss law.
In the event of a dispute, jurisdiction is attributed to the competent courts of Geneva.


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